It is common in vacation rentals to have a same day check out and check in for guests. In these cases, you must be sure that the steps of the day go smoothly. In this blog post we will share with our friends at Air Blue Lets five steps for a smooth day of back to back guest check-in.
1. Set firm check out time
Enforcing check out time is an important measure. It is important not only for days of back to back guests, but also so that your cleaners can come in after the check out time for the turnover. It is common that guests complain that they have guests have later flight than the check out time, and therefore have no place to store their bags. A solution for this problem would be to have the option to store guest luggage in a keycode locked shed on your property. This will keep your guests happy and may mean a better rating for you!
2. Confirm guest has checked out
This step can be done in different ways. You can contact the guests themselves to confirm they have indeed checked out, but it is smart to double check. If you live near the property you can check that the property has been vacated.
3. Notify cleaners that guests have checked out
It is important to book a cleaner for guest check-out date when you receive a reservation. Although the cleaner is scheduled to come the guest check out date, it is still courteous to the cleaner to confirm that the guest has checked out. Once you have confirmed that the guest has checked out, you can now notify the confirm with the cleaner that the property is ready to be cleaned. You also have the option to have your cleaner confirm that the guest is gone and that there is no property damage. Both the steps of notifying a cleaner of upcoming turnovers and confirming that a guest has checked out can be done through the software found here.
4. Cleaners turnover property
Whether you are doing the cleaning or hired a cleaner to clean your vacation rental, making a checklist ahead of time is very beneficial. With your busy schedule, it is easy to forget to take care of some important tasks for cleaning. Making a set checklist for your cleanings will solve this issue. If you have hired a vacation rental cleaner then a checklist is very important so that the cleaner knows exactly what you would like done for your property.
5. Property is ready for guest check in time
Once these key steps have taken place, your property will be clean and ready for the same day turnover. Now your property is ready for your next guests to check in!
TurnoverBnB is a new global platform based in Hawaii, connecting house keepers and Airbnb hosts. We at TurnoverBnB created a free software tool that allows hosts to automatically schedule their cleaners for upcoming turnovers. The software syncs with your vacation rental calendar and automatically alerts your cleaners to new projects.